FAQs

When will my order be shipped / delivered?
We guarantee a 5-7 business day delivery window.  Your order will typically ship within 1-3 business days to meet delivery window guarantee.

Will I receive a shipping confirmation and tracking number?
Duh! The minute your order ships, you receive and automated email with tracking information.  If you believe you haven't received this, please reach out to us via our Contact Us form and we can track it down / resend it for you. 

Is gift wrapping extra?
Nah! Gift wrapping + gift notes are free! We pride ourselves on offering free and beautiful gift wrapping, so don't hesitate to take advantage of it! You can request this at the Gift Wrapping section at checkout.  

Why wasn't there a receipt in my package?
Receipts are emailed upon placing your order, so we don't want to waste paper sending an additional receipt with the order! You can request a receipt with the order by reaching out to us via our Contact Us form, but otherwise just use the receipt from your inbox! 

What material is the jewelry made from?
Our jewelry is either gold/silver plated over stainless steel, gold plated over sterling silver, or 14k gold filled.  Check individual listings for item specific information.  

How do I clean my jewelry?
Please check out our Care page.   

How do I make a return / exchange?
Please check out our Returns / Exchanges page. 

Additional questions? We love chatting with you.  Reach out via our Contact Us form.  

Contact:

General - hello@cuffedbynano.com
Wholesale - wholesale@cuffedbynano.com
Marketing - marketing@cuffedbynano.com