When will my order be shipped / delivered?
Please visit our SHIPPING page for more details.
Will I receive a shipping confirmation and tracking number?
Yes, when your order is fulfilled you will receive a shipping confirmation email with a tracking number. Please allow 24 hours for tracking numbers to activate as we pass your package along to the carrier.
Can I get my item gift wrapped?
Yes, please select gift wrap at checkout.
Why wasn't there a receipt or packing slip in my package?
Please note we do not print paper receipts unless specifically requested to save on paper. Please check your email for all order confirmation details.
What material is the jewelry made from?
Our two main materials are solid 14k gold and 14k gold filled. Please see individual product listings.
How do I clean my jewelry?
Please visit our Jewelry Care page.
How do I make a return / exchange?
Please visit our self-service returns portal.
My tracking has said “pre-shipment” for a few days now. What should i do?
If you see this message for more than 24 hours, please email us so we can help further investigate your package's whereabouts.
Does your site use tracking cookies?
Yes, we use tracking cookies to improve your experience and serve you relevant marketing.
Can i combine discounts?
We cannot combine discounts.
Additional questions?
Please use our chat widget at the bottom right corner of our site to get in touch with us!
